There are many and varied ways in which performance problems and opportunities can be addressed. Once a performance and cause analysis are complete, the next step is to determine what type of performance intervention may be required in order to address the issue and derive the desired performance outcomes. In determining the type of performance [...]
Performance Improvement
Establishing a return on investment (R.O.I) from performance improvement measures is essential to obtaining stakeholder buy-in for workplace productivity and performance interventions. The economic value of performance improvement can best be calculated by comparison of the costs of implementing performance improvement against the costs of maintaining current performance levels with present inefficiencies, waste, and re-work. [...]
Today I am heading off to the Gold-Coast to commence the combined Certificate III and IV Course in Fitness to gain my qualification as a Personal Trainer. Why? Well aside from a personal interest and passion for human performance improvement, I would like to add this to my skillset so I can further add value [...]
Knowing what interventions are necessary to address under-performance in customer service is critical to your business survival. How do you know where to focus your attention on improving performance? How do you know what needs fixing? How do you select the right intervention?
Your customers are ‘Your Business’, without them you essentially have no business. I am going to instruct you in how to fine-tune your customer service using a technologist’s approach, which will enable you dramatically improve your customer satisfaction ratings, gain a continuous stream of referrals, and encourage life-time loyalty from your clients and customers. Before [...]
Performance Psychologist Chris Walton shares his Key Essentials to Performance Improvement. From http://www.chriswaltonuk.com/blog/ In his video Chris discusses that there are four key essential areas of the human condition which can be enhanced to improve performance. These are the: physical state mental state emotional state and the transpersonal
