Establishing a return on investment (R.O.I) from performance improvement measures is essential to obtaining stakeholder buy-in for workplace productivity and performance interventions. The economic value of performance improvement can best be calculated by comparison of the costs of implementing performance improvement against the costs of maintaining current performance levels with present inefficiencies, waste, and re-work. [...]
Customer Service
Knowing what interventions are necessary to address under-performance in customer service is critical to your business survival. How do you know where to focus your attention on improving performance? How do you know what needs fixing? How do you select the right intervention?
Your customers are ‘Your Business’, without them you essentially have no business. I am going to instruct you in how to fine-tune your customer service using a technologist’s approach, which will enable you dramatically improve your customer satisfaction ratings, gain a continuous stream of referrals, and encourage life-time loyalty from your clients and customers. Before [...]
AussieHost – Australia’s Standard of Customer Service In today’s competitive marketplace, if you don’t provide good service you won’t attract customers. Without customers, you don’t have a business.
Your feedback will help us to define what’s important to Australians, what people currently think about Customer Service in Australia and where businesses need to improve to provide you with a better service.
Interesting stories about humanity in business
