The 100 Day Challenge is a revolutionary performance acceleration program that delivers transformational results. This program delivers an extreme performance workout that will transform every part of your life. Over the course of 14 highly disciplined weeks you will make monumental gains that in the past you may have deemed impossible. To learn more – [...]
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The Institute of Performance Improvement Specialists (IPIS) is an International Centre of Excellence for the training and development of professionals and organisations seeking to maximise human potential. IPIS is a membership based organisation offering a suite of benefits and professional development opportunities to its members. The Institute of Performance Improvement Specialists vision is to enhance [...]
Knowing what interventions are necessary to address under-performance in customer service is critical to your business survival. How do you know where to focus your attention on improving performance? How do you know what needs fixing? How do you select the right intervention?
Your customers are ‘Your Business’, without them you essentially have no business. I am going to instruct you in how to fine-tune your customer service using a technologist’s approach, which will enable you dramatically improve your customer satisfaction ratings, gain a continuous stream of referrals, and encourage life-time loyalty from your clients and customers. Before [...]
The HPT Model (Human Performance Technology) [or HPI Human Performance Improvement] The HPT model gives an empirical basis to the process of Human Performance Improvement. The model offers a comprehensive and easily understood process for performance improvement.
Human Performance Technology (HPT), a systematic approach to improving productivity and competence, uses a set of methods and procedures — and a strategy for solving problems — for realizing opportunities related to the performance of people. More specific, it is a process of selection, analysis, design, development, implementation, and evaluation of programs to most cost-effectively [...]
